How To Get Maximum Value From Your Ad Agency -- part 3 of 9
3. Just cos you're paying someone doesn't mean they must do what you want.Contrary to popular belief, the ad agency does not give the client what the client WANTS. It is the job of the ad agency to give the client what the client NEEDS. Needs and wants are very different things.
Just cos you THINK you want 'everybody to call' does not mean this is what you need. This can sink your business faster than you can blink. One-hundred calls in an hour are impossible for two individuals in a small office to take. And the one or two people who can't get through MIGHT be the ones you NEED to speak to. You'll never know if you're trying to answer the phones all the time.
When you say 'Jump', your ad agency's job is to say, 'Why? What do you want to achieve by asking us to jump?' It is not our job to say, 'How high?'
If you want people to help grow your business, treat us as professionals. We have other clients. And we have lives. We are not at your beck and call. However, we ARE available to do work for you on a reasonable schedule.
Just as you have objectives in your business, we have objectives in ours. A client who insists on hundreds of face-to-face meetings is wasting everyone's time. Email is one of the wonders of the modern world. Please use it. A client who gives tight deadlines doesn't allow an agency to do great work. Whenever reactivity is at play, quality suffers.